Shipping & Returns

SHIPPING

Free Tracked Economy Within NZ

Approximate delivery time:  1 – 5 working days. 

Includes tracking number

Australia (Calculated at Checkout)

Approximate delivery time:  1 – 7 working days. 

Includes tracking number

Rest of the World (Calculated at Checkout)

Approximate delivery time:  5 – 10 working days.

Includes tracking number

We will process your order as soon as possible within normal standard business hours.  Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order.  We will email you a confirmation once your order has been shipped, which will include your tracking number.

When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am – 5pm weekdays.  Please also add a phone number, as couriers will use this to contact you if they are having difficulty delivering your parcel. 

We take no responsibility for charges or delays incurred at the receiver’s end as this can vary depending on the rules of customs in each country.

RETURN POLICY

Online Returns

At Ngākau we always aim to provide you with quality products and services, however, if you have purchased an item from us online and believe it to be faulty or the item provided was incorrect we do our best to resolve this.

We understand that buying clothing online can be tricky without feeling or trying the item(s) on which is why we have a return and refund policy in place. Purchases from New Zealand have 14 days to return items and all other countries have 31 days to return items.

Returned items must be in a new, unworn condition, with all garment tags attached. If the item purchased is FAULTY we will replace it with the same item where available or alternatively exchange for something similar in style that you may prefer. If none of these options suit, we will give a full refund.

If you have purchased an item and are unhappy with it and the above conditions are met we will exchange items for another style, colour that you may prefer within that item's value or alternatively provide store credit.

We will refuse returns on items where it’s obvious the above conditions have not been met.

Items approved for an exchange/store credit can not be returned.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by  Ngākau. If the item is deemed faulty, postage will be refunded with proof of purchase for mailing costs provided. We recommend tracking your parcel and are not liable for returns lost in transit.

PRODUCT INFORMATION

Pricing

All prices are in reflected in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.

Colours

Every effort has been made to accurately portray in images colours of products. However, depending on your monitor, colours can alter our online store images and we cannot guarantee that your monitors display of colours will be completely accurate.

Sizing

As a small business, we do our best to ensure the structure of garments are similar and familiar to our customers. We do our best to stay within our sizing guide however in rare times this can alter.